To achieve the best possible level of service we provide various forms and levels of support Ranging from simple online help with a response guarantee from 1 hour to 48 hours depending on your SLA to on-site services on Demand and Training.
Online Support
- Direct Support Email
- Ticket System
- Live Help
- Remote Assist Services
Maintenance Support
- Monitoring Services
- Administration Services: Self Managed, Partial Managed and Full Managed
- Ad-Hoc Services
- On-Demand Services
- SLA
Repair Services
- Ad-Hoc Repairs
- SLA
- Carry In Repairs
- On Site Repairs
Training Support
- In-House Developed Solution Training Services
- External or Third Party Solution Training Services (Limited)
- Operational Training Services
- SOP / Protocol Development and Training Services