{"id":287,"date":"2022-09-04T12:59:11","date_gmt":"2022-09-04T10:59:11","guid":{"rendered":"https:\/\/cybus.co.za\/web\/?p=287"},"modified":"2023-01-18T15:33:30","modified_gmt":"2023-01-18T13:33:30","slug":"support-services","status":"publish","type":"post","link":"https:\/\/cybus.co.za\/web\/support-services\/","title":{"rendered":"Support Services"},"content":{"rendered":"\n<p class=\"has-medium-font-size\">To achieve the best possible level of service we provide various forms and levels of support Ranging from simple online help with a response guarantee from 1 hour to 48 hours depending on your SLA to on-site services on Demand and Training.<\/p>\n\n\n\n<p class=\"has-background has-medium-font-size\" style=\"background-color:#abb7c245\">Online Support<\/p>\n\n\n\n<ul class=\"has-medium-font-size wp-block-list\">\n<li>Direct Support Email<\/li>\n\n\n\n<li>Ticket System<\/li>\n\n\n\n<li>Live Help<\/li>\n\n\n\n<li>Remote Assist Services<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background has-medium-font-size\" style=\"background-color:#316f8f4f\">Maintenance Support<\/p>\n\n\n\n<ul class=\"has-medium-font-size wp-block-list\">\n<li>Monitoring Services<\/li>\n\n\n\n<li>Administration Services: Self Managed, Partial Managed and Full Managed<\/li>\n\n\n\n<li>Ad-Hoc Services<\/li>\n\n\n\n<li>On-Demand Services<\/li>\n\n\n\n<li>SLA<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background has-medium-font-size\" style=\"background-color:#8a06064d\">Repair Services<\/p>\n\n\n\n<ul class=\"has-medium-font-size wp-block-list\">\n<li>Ad-Hoc Repairs<\/li>\n\n\n\n<li>SLA<\/li>\n\n\n\n<li>Carry In Repairs<\/li>\n\n\n\n<li>On Site Repairs<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background has-medium-font-size\" style=\"background-color:#abb7c245\">Training Support<\/p>\n\n\n\n<ul class=\"has-medium-font-size wp-block-list\">\n<li>In-House Developed Solution Training Services<\/li>\n\n\n\n<li>External or Third Party Solution Training Services (Limited)<\/li>\n\n\n\n<li>Operational Training Services<\/li>\n\n\n\n<li>SOP \/ Protocol Development and Training Services<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>To achieve the best possible level of service we provide various forms and levels of support Ranging from simple online help with a <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,9],"tags":[],"class_list":["post-287","post","type-post","status-publish","format-standard","hentry","category-services","category-support"],"_links":{"self":[{"href":"https:\/\/cybus.co.za\/web\/wp-json\/wp\/v2\/posts\/287","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cybus.co.za\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cybus.co.za\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cybus.co.za\/web\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/cybus.co.za\/web\/wp-json\/wp\/v2\/comments?post=287"}],"version-history":[{"count":9,"href":"https:\/\/cybus.co.za\/web\/wp-json\/wp\/v2\/posts\/287\/revisions"}],"predecessor-version":[{"id":603,"href":"https:\/\/cybus.co.za\/web\/wp-json\/wp\/v2\/posts\/287\/revisions\/603"}],"wp:attachment":[{"href":"https:\/\/cybus.co.za\/web\/wp-json\/wp\/v2\/media?parent=287"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cybus.co.za\/web\/wp-json\/wp\/v2\/categories?post=287"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cybus.co.za\/web\/wp-json\/wp\/v2\/tags?post=287"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}